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Christmas online retail spend to hit record level

With the help of mobile devices, online retail spend figures will hit a record number of an estimated £10bn in December this year.

According to analysis carried out on the IMRG Capgemini e-Retail Sales Index, as well as going over the £10bn mark for the first time ever, the new findings also show that during the November and December period of 2013, consumer online retail spend will reach a total of £20.4bn.

Tina Spooner, chief information officer at IMRG said: “For the first time in 3 years

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Which technology should retailers embrace?

There are conflicted views in the retail industry with reports suggesting that retailers aren’t grasping exactly how to utilise technology.

Following a decline in in-store footfall, it appears that brick and mortar retail stores are now taking steps to become showrooms in order to work in harmony with online stores rather than against them. Despite the obvious decline in consumer numbers, figures from the British Retail Consortium show that the fall is in fact slowing. In the first six months

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The next steps for retail IT

Best technology, user experience and managing the online image are considered the key focus areas for retailers’ online sales strategy, following a recent CW500 Club event on Retail IT.

As the battle of high street and online retailing continues industry experts came together to debate ideas that follow today’s digital trend. Three IT leaders discussed their views and experiences within retail IT in a session titled ‘The high street vs the internet and the lessons for other sectors’.

During

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What’s in an omni-channel offering?

As shopping evolves to meet with the digital age, brick and mortar stores and desk-top websites are being complemented and perhaps in time replaced by convenient shopping methods that suit the modern consumer. Retailers speak of an omni-channel offering and uniting services to work together in one seamless purchasing journey. John Lewis a self described omni-channel retailer, defines omni-channel as the seamless experience customers feel when they change between shopping online and in-store. “It

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EPoS unites and grows New Balance athletic store

When New Balance, a leading global athletic products company based in the UK’s Lake District, upgraded to a Cybertill EPoS system it united the business and transformed several key areas.

As a specialist in running and outdoor shoes, New Balance is well located among the picturesque outdoor runs and trails of the area and enjoys much visitor interest to its stores. In fact a high proportion of tourists, who holiday in the Lake District, make up a good portion of the store’s cliental, however

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