Joining up the channels
As with many consumers today, multichannel shopping is a convenient option for me. However, I am yet to be convinced that the stores are able to provide the seamless omni-channel service they are currently all shouting about.
The ability to provide a faultless transaction using more than one channel is for me the main issue. In the race to provide the high level of convenient digital service that is so in demand by consumers today, retailers aren’t stopping to join up all their channels. As a