Archive / Industry news

M&S brings multi-channel retailing in store

Marks & Spencer is to roll out next generation polytouch, self-service terminals across its high street stores in the UK. The interactive, self-service solution was delivered by Wincor Nixdorf and Pyramid Computer GmbH and is to be deployed in order to unite online and in-store shopping for Marks and Spencer’s multi-channel consumers.

Almost seven hundred polytouch kiosks in 32“ and 22“ format will offer shoppers further convenience in store by reducing queue times as well as customer

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John Lewis trials trend-setting shopping technology

John Lewis has announced that it is trialling three new retail technologies in its department stores over the festive period.

“We intend to keep investing and innovating in our shops so that they remain compelling and hassle-free places for customers, offering multiple reasons to visit them,” said Simon Russell, director of retail operations development at John Lewis.

“Partly, this will see us use an increasing amount of technology to make shopping easier and offer more in-shop help,”

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Tablet commerce will triple this year

Tablet commerce will triple this year to reach £4.74 billion according to eMarketer. The rise means that it will account for 10.4 per cent of total UK retail e-commerce sales, and by 2017 it will have a quarter share at nearly £18 billion.

Total retail e-commerce sales for this year are predicted to hit £45.40 billion and double–digit growth is expected for several years.

The news also sees m-commerce sales by tablets beating smartphones for the first time by an almost 18 per cent lead. The

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Can retailers keep up with multi-channel shopping?

Multi-channel retailing is putting added pressure on retailer’s supply chains as they struggle to meet demand levels.

As the retail industry accelerates towards the digital revolution of multiple channels and convenience when shopping, the complexity of retailer operations is increasing. Supply chain and logistics are becoming the focus with many retailers undertaking new processes and technology initiatives in order to prevent losing customers by not fulfilling orders.

Sales must be made in a

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