Archive / Industry news

Argos introduces the digital concept store

Argos has taken another step towards being a leader in digital retail by opening a selection of digital concept stores across the UK. The leading UK online and high street retailer aims to redefine the role of a store for a digital future.

The first of six new Argos digital concept stores is open to the public at 189 Old Street, with further London stores in Marble Arch, Old Kent Road and Chancery Lane. Others will open in Colchester and Dunfermline. The stores are set to transform the Argos shopping

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Uptake of click and collect is strong and growing

The convenience factor, surrounding click and collect retailing, has seen the service grow to such an extent that it may be worth as much as £4 billion by 2018.

As the antidote to the hustle and bustle of high street, consumers are fast adopting the handy method of shopping that enables them to buy online and collect from a store or secure location nearby. Growth for this service is a no brainer with 27% of the 10,000 online consumers surveyed by Verdict expecting to increase their use of click

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Boots rolls out contactless payment in store

Boots customers can now pay with contactless cards across all UK stores. The health and beauty retailer announced the news following the successful completion of a roll out of contactless terminals with partners Visa Europe and WorldPay.

Nigel Shortt, Head of Delivery – retail, Boots UK, said: “At Boots UK, we are continually looking for new ways to offer our customers great shopping experiences. Contactless payment saves time for both our customers and staff during peak trading periods

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Poll looks at personal data in retail

A poll on personal data in retail by Retail Week and ICM suggests that consumers are more likely to be in favour of the use of their data by retailers if they see a form of personal gain from it.

The intrusive method of retailing has got many consumers backs up with the majority being against personal information, derived from bank statements and mobile phone data, being used to target their custom.

However, if the retailers can offer the consumers a form of reward by way of discounts/ vouchers

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Selfridges expands its online shopping service

Selfridges, the unique fashion department store is launching a drive-thru click and collect service in a bid to meet with its customers’ flexible shopping expectations.

From Friday 15 November 2013, customers will be able to order online at selfridges.com and collect their goods from the new Selfridges fashion and retail drive-through. Online shoppers will be able to pick up their purchases from the London store on Oxford Street in just 3 minutes without even leaving the comfort of their cars

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