Archive / Industry news

Waitrose targets the ‘transumer’

Technology and convenience are yet again working together to extend a helping hand to the busy consumer.

This time it is Waitrose supermarket providing a flexible shopping service to its customers by offering fully automated, temperature-controlled, grocery Click & Collect lockers across the transport network.

Using a computer, tablet or mobile phone customers will be able to access either the store’s website or app to place orders that will go on to be stored in ambient, chilled and frozen

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Wearable technology to boost people MOTs

The potential of wearable technology has recently been recognised by drugstore retailer Lloydspharmacy that is now selling wearable devices in store. The technology will be used as a means to support the customer with their healthcare needs while differentiating the company from its rivals.

Its current devices include a watch and wristband that tracks the users fitness and sleep activity. In addition to the this Lloydspharmacy also plans to create apps that work with the wearable technology to

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Retailers act to stop online fraud

Retailers are working together to overcome online fraud in a new coalition known as ‘Trade’.

The fraud and loss prevention tactic hopes to detect fraudulent activity as it happens and speed up subsequent actions by sharing transactional data. QVC and Shop Direct as well as other big retailers are part of the scheme managed by Transactis, consumer insight and anti-fraud specialist.

Notes John Pears, director of credit risk and operations at Shop Direct: “TRADE has been put together with input

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IKEA trials motivational mirrors in store

In an effort to make its customers have a feel good shopping experience and potentially sell more mirrors and products in general, IKEA is testing interactive mirrors in store.

At the home retailer’s Wembley store customers will be able to experience a compliment as they pass or stop to check their reflection in the motion-sensing mirror.

The idea of the ‘motivational mirror’ is said to provide people with positive reinforcement, with messages that include popular positive sayings like “Suits

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Mothercare to be ‘digitally led’

Mothercare, a bricks and mortar and online retailer of products and services for mothers and children, has announced that becoming ‘digitally led’ is part of its new business strategy.

“Our ambition is for Mothercare to become the leading global retailer for parents and young children,” said Mark Newton-Jones, chief executive. Going on to say: “By modernising and transforming the UK into a digitally-led business supported by a modern store estate we will underpin the growth of the group’s

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