Archive / Industry news

Do consumers want a cashless society?

The adoption of contactless payment is being hindered by lack of understanding from consumers particular in terms of security risks.

In a survey by Vista Retail Support, a leading independent IT services company, supporting customers in the UK, Europe and North America, more than a third of consumers (38%) are avoiding contactless payment methods.

One reason for the slow adoption is simply down to card holders not recognising which of their bank cards support contactless payment or if they do, they

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Hotel guests receive a digital welcome

Hotel operator, Accor, is using digital technology to manage its customers’ experience throughout their stay.

One thousand Accor hotels worldwide are being equipped with a new, innovative digital service that personalises and simplifies their stay using online, mobile and in house electronic-point-of sale and booking technology.

The new system takes out much of the usual administrative formalities and replaces them with effective and fast service, while making the hotelier more available to greet

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Service with a smile and an app

Till systems and mobile devices are now working together to personalise and enhance the purchasing experience.

Coffee specialist Harris+Hoole has launched a new mobile app that processes the whole of a customer’s order by interacting with the in shop till and the barista operating it.

Customers using the app load pre-paid cash amounts onto their app account, and then on arrival at the coffee shop they check back into the app and make their order. This order then comes up on the barista’s till

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Clarks now measure your kid’s feet with an iPad

Shoe retailer Clark is trialing an iPad based foot-measuring tool in its children’s department in store.

The complete device consists of a digi-tape and footplate that are used to measure a child’s foot; the iPad then receives the data via an app that creates a customised shoe guide.

The new technology, that replaces the older mechanical foot gauge, is said to make the foot measurement process easier and more interactive, while adding an element of fun to the task. Staff are able to take the

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Interactive changing rooms – coming soon

A connected changing room concept is to be launched by Microsoft and Accenture.

Currently live in the US, the fitting rooms which detect the products a customer tries on, are soon to hit British retailers.

Brendan Mislin, senior manager at Accenture, told Retail Week that the technology is currently being used exclusively by US department store Kohl’s, and they are keen to get started in the UK. “We’re in talks with some nice, big UK retailers. I can’t name any names yet, and I don’t have

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