As e-retailing takes a firm hold on the industry online activity is coming under increased pressure to work in harmony and provide the ultimate omni-channel shopping experience.

The following tips are suggested for retailers looking to best perform in this area:

Cross platform

• Consistent branding, image and layout use across website, tablet, mobile, and digital examples of print.
• Equal content should be available all channels where possible.
• Mobiles and tablets should have an optimised version of the core desktop website, and not be solely commerce focussed.

Mobile App

• Multiple apps beyond commerce should be made available for the consumer to complement their shopping experiences and requirements.

Live Chat

• The retailer provides the customer with a handy Click-to-Chat popup without prompt and in a timely manner.

User Sharing via Social Media

• Shoppers should be able to easily share products and other content that they find online via email and social networks.
• A blog with content that focuses on brand and lifestyle values, that is also integrated with the website and online catalogue makes for a good shopping experience.
• Videos that support the brand and product are great for telling a story worth sharing.

Catalogue

• Full image interactivity is recommended to give an optimum shopping experience while browsing an online catalogue.

Commerce

• A seamless add to cart option from the catalogue, online website or appropriate app should be incorporated within the shopping channel without losing functionality.

Forrester Research’s Sucharita Mulpuru recently noted three key factors that retailers also “need to be keenly aware of” surrounding the digital revolution

[Read more...]