Tag Archives: Multi-channel technology

Top tips on multi-channel for restaurants, with Bookatable

Today, much of Bookatable’s success lies on its multi-channel strategy.

Mike Wakeling, Product Manager at Bookatable, explained: “One of Bookatable’s main business objectives is to give diners the flexibility of booking restaurants through any device.” Talking to Startups.co.uk, Joe Steele, Bookatable CEO shared how his restaurant booking company successfully expanded across multiple mobile devices and the steps it took to do so. “Expanding the Bookatable platform across multi-channel

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Restaurant bookings made easy with Bookatable

With over 12,000 partners, many restaurant owners will be familiar with the booking service known as Bookatable.

Bookatable is an online restaurant booking platform, offering point-of-sale, website and app services, covering major cities across the UK and Europe, operating in 9 different languages and across 16 countries. In the UK it is used by the likes of Chiquito, Jamie’s Italian, Las Iguanas, Pizza express, and Hilton Hotels and Resorts. Plus a great number of individual restaurant owners.

For

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Personalisation is the next step in omni-channel

Businesses, like shops, hotels and restaurants, are frequently advised by industry players to provide their customers with a seamless and consistent experience across all channels.

As a result, in this omni-channel and customer driven world, such demands are now becoming increasingly familiar from consumers too. For a ‘seamless experience’ is what today’s shoppers now expect and without out it, a business may not last until tomorrow.

By rising to this agenda retailers and the like are rewarded

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Technology, who wants it more?

Right now technology is sitting in the majority of retailers’ priority lists when it comes to meeting with predicted shopper expectations around store design.

In particular, retailers have got their eye on mobile point of sale, as well as queue management and ordering kiosks as a means to provide a choice of multi-channel options and in turn better service. Digital screens to support product information and shelf edge pricing are also seen to be making an impact on customers.

According to Retail

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Joining up the channels

As with many consumers today, multichannel shopping is a convenient option for me. However, I am yet to be convinced that the stores are able to provide the seamless omni-channel service they are currently all shouting about.

The ability to provide a faultless transaction using more than one channel is for me the main issue. In the race to provide the high level of convenient digital service that is so in demand by consumers today, retailers aren’t stopping to join up all their channels. As a

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