Tag Archives: Multi-channel technology

What can an interactive table do for your business?

Interactive tables aren’t in every customer-facing environment yet, but they are certainly becoming more popular among retail and hospitality businesses that are looking to take a more multi-channel approach.

The tables are typically large touch screens that are wifi connected and they are displayed in busy footfall areas to provide added service to customers. This may simply be a case of product/store information or a form of electronic point of sale through self-service ordering. The majority

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Monsoon Accessorize to provide true multi-channel shopping

Monsoon Accessorize has launched a new mobile electronic-point-of-sale system with the use of iPads. The solution aims to provide a true multi-channel environment that makes it easy to engage with customers while keeping the transactional process as simple as possible.

Store’ staff use the iPads to show customers the retailer’s extended product range, to locate stock, and to complete a sale on the spot using a wireless Chip and PIN device.

Pete Byrne, Head of IT Monsoon: “We want to ensure

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Success follows Shoe Zone’s multi-channel focus

A multi-channel focus has seen Shoe Zone, the value footwear retailer boost its sales and profits. Online ordering in store, kiosks, web exclusives and improved payment options are responsible for the rise.

Pre-tax profit increased 12.3% to £9.5m in the 53 weeks to 5 October 2013, when turnover was up 2.4% to £193.9m.

The retailer introduced online ordering to its 550 stores which is managed by the staff on behalf of the customers, and twelve stores saw kiosks installed to enable the browsing

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Tesco’s ‘futuristic multichannel journey’ for 2014

A digital wallet, Scan as you Shop Mobile, Clubcard check-in and Clubcard voucher prompting, are all to be a part of Tesco’s ‘futuristic multichannel journey’ for 2014.

The services will complement the retailer’s growing digital portfolio that already includes a magazine app, one-touch add-to-basket function and Click & Collect.

Robin Terrell, group multichannel director, told a group of investors yesterday: “In 2014 these futuristic multichannel journeys are going to be a reality

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How to work an omni-channel ecosystem

Rumour has it that online stores may well be complementing high street stores, working with them now rather than against. So while multichannel retailers are racking up sales online, they come as additional revenue, for the tills are still ringing in store.

This comes as good news for supporters of omni-channel retailing, indicating even more that this could truly be a new wave of shopping to line the pockets of the brands and retailers. As one in three people already use multiple channels when

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