Tag Archives: Omni-channel shopping

Can retailers keep up with multi-channel shopping?

Multi-channel retailing is putting added pressure on retailer’s supply chains as they struggle to meet demand levels.

As the retail industry accelerates towards the digital revolution of multiple channels and convenience when shopping, the complexity of retailer operations is increasing. Supply chain and logistics are becoming the focus with many retailers undertaking new processes and technology initiatives in order to prevent losing customers by not fulfilling orders.

Sales must be made in a

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Argos introduces the digital concept store

Argos has taken another step towards being a leader in digital retail by opening a selection of digital concept stores across the UK. The leading UK online and high street retailer aims to redefine the role of a store for a digital future.

The first of six new Argos digital concept stores is open to the public at 189 Old Street, with further London stores in Marble Arch, Old Kent Road and Chancery Lane. Others will open in Colchester and Dunfermline. The stores are set to transform the Argos shopping

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What’s next for multi-channel retailing?

The customer journey is changing, and as consumers continue to explore multi-channel shopping, also known as omni-channel, retailers are working hard to predict the right, next move.

With the use of technology customers are able to browse in store and also at home or work via mobile and social media, and they can go on to make a purchase both off line (aka in store) or online.

Consumer perceptions of online retail are shifting and trust in online shopping is certainly growing. Yet 88% of the retail

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Uptake of click and collect is strong and growing

The convenience factor, surrounding click and collect retailing, has seen the service grow to such an extent that it may be worth as much as £4 billion by 2018.

As the antidote to the hustle and bustle of high street, consumers are fast adopting the handy method of shopping that enables them to buy online and collect from a store or secure location nearby. Growth for this service is a no brainer with 27% of the 10,000 online consumers surveyed by Verdict expecting to increase their use of click

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